How do your deposits work?
Our deposit amounts are the total amount of your rental PLUS extra for security. If you use a credit card, we only put a temporary authorization or “hold” on your card for that amount. It will show up on your statements are “Pending.” When the items are returned that “hold” is released (1-2 days depending on your bank) and the final rental amount is charged to your card.
What are the terms of the rental contract?
Click here for the terms. TERMS
What is your cancellation policy?
Any cancellations must be made 48 hours prior to your event. Any orders/items cancelled after that time will be subject to a 25% cancellation fee. Please note, while this policy applies to the majority of our rental items, it does not apply to any tent rentals. Should you decide to cancel a tent rental, you will be subject to paying the full amount of your order.
How big are your 6′ or 8′ Tables?
Our tables measure approximately 96’L or 72’L by 30″W by 30″H. This is the standard size; We do have a limited supply of tables that fold in half for smaller vehicles.
Will they fit in my car?
Most of our tables do not fold in half, only the legs fold, so if you have a small car and need an 8ft table, consider our folding tables (based on availability) or having your items delivered.
Can our company apply for a charge account?
Yes. Please call us for an application.
Do you take credit cards?
All major credit cards are accepted.
Do we get our money back if we don’t use the products?
We charge for the time out, not the time used.
How much of the rental fee is returned to us when we bring the product back?
None of the rental fee is returned, that is the fee you pay for the use of our equipment.
What happens if we break something?
All of our contracts come with an automatic non-refundable damage waiver applied to cover any potential minimal damage or breakages. If you opt out of this, you are responsible for replacement cost and your deposit amount will need to cover the full replacement cost.
What if we are tax exempt?
We work with many non-profits. We just need a copy of your ST-4 or resale certificate.
Can we get items donated to our event? We’re a non-profit!
While we love to support a good cause or community event, the majority of our customers is made up of non-profits. That being said, we do donate items to a limited amount of events during the year. To apply for a donation, fill out our application here.
Will you load our car?
We will help you load your car, however, due to insurance regulations; we WILL NOT tie anything to your roof. Should you decide to do so, you assume responsibility for any problem that may occur. If we assist in loading or unloading your car, we cannot be held liable for any personal or property damage.
Do you deliver?
Yes we do. See the quote list page to view rates for your zip code.
Can you deliver my items at an exact time?
Unfortunately, due to unforeseen circumstances out of our control (traffic, accidents, etc) we cannot guarantee an exact delivery time. All of our times are approximate and we generally prefer to have a window of time for delivery. We will call you before we deliver anything so you don’t have to wait around all day.
Do you offer delivery during early morning or late evening hours?
Yes, that can be arranged. There are additional service charges added.
What if we have an emergency?
For after-hours emergencies, you can email us at Info@ResnicksRentals.com and we will do our best to get back to you as soon as we can.
Can someone come to our location for a site visit?
Absolutely! Give us a call to set one up.
What is a cleaning charge?
Cleaning charges are only applied to the final total if the item is returned dirty.
Do we have to return any dishes or glasses clean?
We only ask that you scrape any food and dump out any liquid, a simple rinse with water will do.
What if I break a dish or a glass accidentally?
Those kinds of things are typically covered under our Non-Refundable Damage Waiver. We understand accidents happen.
What is your Damage Waiver Policy?
A 10% nonrefundable damage waiver is charged on all our rental items. This damage waiver covers items that are damaged through your normal use. Broken or damaged items, including dishes and glasses, must be returned to Resnick’s Party Rentals, for the damage waiver to apply. The damage waiver does not cover loss or negligence.
If the damage waiver is declined, a certificate of insurance must be on file with us prior to the event date and you will be subject to a larger security deposit (Usually the replacement cost of the rental item) The replacement cost of lost and damaged items will be billed to the customer.
Do we have to wash linens before returning them?
No. We just ask that you please shake out the linens before returning to avoid any additional fees. You do not have to wash them.
Are there instructions for how to use the popcorn machine or other rental items?
Yes. You can stop by the store at any time and we would be happy to give you instructions on how to use your rental item. You can also view our Instructions page which has many of our items listed.